○ What is Shopify?
Shopify is a leading E commerce platform that enables individuals and businesses to create their own online stores to sell products. It caters to businesses of all sizes, providing a comprehensive suite of tools and services to manage and grow an E-commerce business effectively.

○ How do I start using Shopify?
If you're new to Shopify and interested in setting up your online store, you can easily get started by signing up for their service. Shopify offers a 14 day free trial, allowing you to explore the platform's features without any upfront cost. After the trial, subscription plans start from $29/month.

○ What services does Darlynx offer for Shopify and other E-commerce platforms?
Darlynx specializes in integrating E-commerce stores, including Shopify, WooCommerce, Wix, and even Instagram pages, with our system. This integration facilitates seamless order fulfillment by notifying us whenever an order is placed on your store, enabling us to ship the products directly to your customers.

○ How can I integrate my E commerce store with Darlynx?
To integrate your E-commerce store with Darlynx, simply submit a request form. Following your submission, one of our customer success representatives will contact you to assist with the integration process. Our customer success representatives will take care of the rest, ensuring that your store is fully integrated with our system for efficient order fulfillment.

The entire customer journey is branded under your name. We handle the complex processes behind the scenes, making Darlynx entirely invisible to the end consumer. To your customers, it appears as though you manage your own manufacturing and shipping operations. We manage all the back-end tasks, allowing you to focus on your brand and customer relationships.

○ When selling Darlynx products on E-commerce platforms like Shopify, keep these key points in mind that running an online store that sells Darlynx products typically doesn't require a business license. However, there are situations where registering a business entity might be necessary:
■ If your local government mandates it for business operations.
■ To use Shopify's or another E-commerce platform's payment gateway for
transactions.
■ When storing Darlynx products at your home for business, which may require health permissions and product liability insurance.

E commerce platforms offer valuable resources and articles for understanding the best business structures and the legal steps to register a business. These resources are crucial for setting up and running your business correctly.

There are no additional fees required—you only pay for the product and shipping costs when an order is made through your store.

You do have the option to subscribe to one of our monthly plans, which come with various benefits, or to purchase special services such as label design or our Brand Accelerator Program. For more details on these offerings, please reach out to us through our contact form.

Shipping costs are not included in the product price and will be calculated once orders are received.

If you require an order to be shipped outside of Canada, please note that international orders may incur import fees, duties, taxes, and/or brokerage fees. These charges are determined by the government of the destination country, not Darlynx, and are usually collected by the local postal service. It's the responsibility of international customers to cover all import/customs/local tax fees upon the package's arrival. Keep in mind, customs agencies often base duties/fees on the declared retail price when you're setting or adjusting your retail prices.

After your customer completes payment for their order at your store, we automatically receive the order in Darlynx. We then charge the product and shipping costs to the card linked to your Darlynx account.

○ The process is straightforward:
■ A customer orders and pays your store the product price and shipping costs you've established.
■ The order is automatically received in Darlynx.
■ We charge the card linked to your Darlynx account for our product and shipping costs.
■ You retain the profit margin.

With Darlynx being an on demand fulfillment service, you only pay us after a customer places an order with your store and completes the payment. Once an order is placed, we automatically receive it and then charge the card linked to your Darlynx account for the Darlynx product and shipping costs.

Darlynx is completely free to use — you only pay for the product and delivery when an order is placed with your store, unless you opt for additional features through our subscription services. If you're interested in our subscription services, please reach out to us via the Contact Us page and fill out the form provided there.

When you select a product from the Darlynx catalog, you'll find all the necessary information such as ingredients, usage instructions, and details about the manufacturer, as well as any relevant certificates and links to label templates in Canva. If you require further details about a product, our customer support team is always here to help you using support@darlynx.com.

Yes, we absolutely can! However, custom formulas are not recommended to those who are just getting started. If you are still interested, simply send an email to support@darlynx.com and our representatives will get in touch with you.

There's no limit to the number of products you can customize and publish to your store.

○ At Darlynx, we maintain high standards in quality assurance but acknowledge the occasional risks of production defects and mislabeling. Despite our comprehensive insurance, private-label brands may still face legal risks.

Product Liability Insurance is essential for any business. It guards against challenges from manufacturing errors, design flaws, or inadequate labeling, covering legal defenses and settlements.
Creator Content Insurance addresses unique risks for content creators, such as business interruption, regulatory compliance, data protection, and personal injury liabilities.

Recommended coverages include:
■ General Liability / Property
■ Directors & Officers Liability
■ Cyber Liability
■ Professional Liability
These insurances are vital for safeguarding businesses and creators against diverse challenges, ensuring peace of mind and protection in the dynamic market landscape.

○ Compliance with local regulations is crucial for selling supplements and ingredients internationally. Different countries have specific restrictions on certain ingredients or supplements, and what's legal in one might be banned in another. It's essential to conduct thorough research or consult with regulatory experts to ensure your products meet the target country's standards.
○ Labeling requirements also vary widely, with each country having its own rules for how products should be labeled for safety and accuracy. As a supplement seller, it's your responsibility to ensure your products are compliant, including adhering to all local labeling laws. Keeping abreast of regulatory changes is vital to maintain compliance, protect your customers, and safeguard your business. Our products adhere to Health Canada's standards, are accompanied by a Certificate of Free Sales, and are proudly Made in Canada.

○ On each product page, in the short (top) description, you'll find links to a downloadable Certificate of Analysis (CoA) and supplier certificates.

○ Simply click on these links, and you'll be directed to a page where you can download the certificates.

We provide only certified products from manufacturers that have undergone and passed our due diligence process. When you click on a product in the Darlynx catalog, you can access all the essential information, including details about the manufacturer and the relevant certificates.

We've partnered with a major manufacturer in Vancouver, BC, and are planning to onboard more vetted GMP-certified manufacturers soon.

To see the product prices, please register with Darlynx (registration is completely free!) and log into your account. After logging in, all the product prices will be visible in the catalog.